PHONE PURCHASE GONE WRONG 3 MONTHS WITHOUT A PHONE AND NO COMMUNICATION

I am deeply disappointed in the service received from Ackermans Southgate in the cellphone department.... I purchased a S83 Premio end of February 2021...IMEI ***.....In that same year 6 months later the phone was brought in at the store on 10/30/2021 for// repairs. The charge pin was worn out and the charger refused to charge the phone. I waited 9 weeks to get the phone repaired with no phone and no contact made until the 08/01/2022 to collect the phone. I took the phone home and the problem was still not resolved completely. The charger pin was fixed however the phone did not charge it stayed on the same percentage until it started losing battery life. 09/01/2022 the phone was brought in again and I was told I would be contacted in 3 days... I took the initiative to call and follow up and to date no response from Ackermans Southgate regarding my phone. I have been inconvenienced as I bought the phone cash and no one has made an effort to get back to me or give me a solution. I urgently need a phone to the value that I bought it for or my money back immediately. I am a single unemployed mom and i can not afford to go another 2 months without a phone. This is pathetic and its costing me missed opportunities because of lack of customer service.