Phone not Charging and Poor Customer Service

Ackermans store Cosmo Shopping Centre Manager name: Itumeleng Area Manager: Gloria Maphasa I bought a phone on the 10th of October 2020, firstly I was made to wait 20 minutes by the manager because other customers were still viewing other phones, eventually they didn't buy and then she served me. The phone worked well for 10 days but then it didn't want to charge. I took it back to the store and the same manager made me wait another 20 minutes before assisting me. She told me that I can't return the phone because store policy says the phone must be returned within 7 days, I asked her what my options were and she said she will book it for repairs. We did that and the phone came back on the 20th November 2020.... Same procedure, I get to the store, I am told to shop around because they are too busy to attend to me eventually I get assisted and they assure me the phone is fixed and give me new charger. I got home and tried to charge it but the phone won't charge. I took it back to the store today and asked for the manager, she told me there is nothing they can do for me besides rebooking it again, I refused and asked to speak to their area manager... they refused saying their store phone is not working and told them they could use my phone to call her. They left me there unattended and I demanded they use my phone to call the area manager... She didn't pick up and the whole day today she has not been picking up calls... I left the phone at the store and I refuse to go back to receive the same **** service and atittude... I want a working phone which I paid for.