MN
Martha N
1 reviews | Active since Aug 2017
10 Aug 2017, 12:22
Phone Guarantee
<p>I bought my device an AG Mobile phone last year and its still under warranty took in the phone 3 months ago for it to be repaired as it doesnt charge anymore and i was told that i need to bring everything the phine came with...I explained to the store Manager that i cannot find the phones manual and its been 3 months i have been sent form pillar to post given numbers of Smd which is always unavailable , the ,manager said he ill call me back to find out if they can book it in without the manual book.I mean its the phone that has a problem i dnt see why they need a manual book and it has taken them 3 months to get back to me and the warranty will expire .</p>
Helpful (0)
Replies (4)0
Replies (4)
Ackermans's replyOfficial
10 Aug 2017, 13:03Good day Martha,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply10 Aug 2017, 13:03
Official
Good day Martha,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
15 Aug 2017, 15:32Good day Martha,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply15 Aug 2017, 15:32
Official
Good day Martha,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
MN
Martha N's updateReviewer Update
17 Aug 2017, 15:41Thank you for the quick response , i need someone to call me asap as the Store Manager called me and I was not available and the call went to voicemail and on the recording u can hear him saying i quote "yes its one of the customers who wrote her **** on hello peter .........".
its so up hauling that this could come from Management .
MN
Martha N's update17 Aug 2017, 15:41
Reviewer Update
Thank you for the quick response , i need someone to call me asap as the Store Manager called me and I was not available and the call went to voicemail and on the recording u can hear him saying i quote "yes its one of the customers who wrote her **** on hello peter .........".
its so up hauling that this could come from Management .
Ackermans's replyOfficial
17 Aug 2017, 16:08Good day Martha,
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply17 Aug 2017, 16:08
Official
Good day Martha,
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,