CM
Charmaine M

1 reviews | Active since Jun 2017

14 May 2018, 08:17

Phone calls any time - complete harassment

My account is presently half an instalment in arrears to which arrangements were made if I did not go into ackermans over the weekend I would do an EFT. I would get on average 5 phone calls a day from number ********** 442. When answering the call would be put down. This was discussed with 2 TEAM LEADERS as I did not get satisfaction from the call agents, one of which basically told me I was lying about the calls from your contact centre.

A payment was made via EFT on Saturday. This morning Monday I get a phone call at 06h07am. REALLY? This is absolute harassment. An EFT will only show by Tuesday - even I know that.

To phone someone at 6am in the morning is unacceptable.

0
Replies (2)
Ackermans
Ackermans's reply14 May 2018, 09:15
Official

Good day Charmaine,

We appreciate the time taken to notify us of your dissatisfaction.

We take customer services very seriously and will contact you shortly to ensure your satisfaction.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply15 May 2018, 10:24
Official

Good day Charmaine,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service