Personal info not safe with ackermans ans no security.

I am writing this with a heavy heart due to what i experienced with ackermans. I was an account holder and paid my account trustfully.

On 23 Feb 2020 i went to an ackermans store to pay my account and buy my daughter a drimac. It was a normal sunday and the store was not as busy as i anticipated. An ackermans employee had a chat with me about the account card and the many benefits it has. I told him so far it is a good card but i dont need a funeral policy. He asked to check if indeed there was no policy on my account and guess what, it was there and i never authorised it. Another employee said he will print the policy document and i should sign on it so that they can cancell the policy. He wrote cancelled on the slip and i reluctantly signed. Monday 04:30 i was woken by SAPS call that a case was opened against me and my husband for common ******* in the ackermans store. I was surprised but directed them to my place. They came and i was not allowed to ask any questions but was told that ackermans gave the complainant my and my husband's details as we were at ackermans on that day. How does ackermans give a random person my personal details without police or police request?

I asked if the police or ackermans have any evidence such as cctv that links me and my husband to the crime but i was told that the manager saw us even though the store does not have cctv. We were harassed by the police throwing all sords of hurtful words and put in a police van together with my two year old daughter. They drove about 10 kms to the complainant and complainant indicated that we are inocent and she never saw us but was provided with our details by the manager. Still in the back of the van drove another 10 kms to the station to write our statements. My daughter was still in her pyjamas, i did not bath and my husband left his work due to this. Tuesday the 25 Feb I was still mad about what i went through due to ackermans when i recieved a call from finrite indicating that a second policy was authorised on my avkermans account on the 23 Feb. I traced this to what transpired in the store. I emmediately went to the store, paid up my balance, cancelled everything and closed the card. I did not devulge anything to the assistants about the police due to fear that the case was stiĺl ongoing but the way I was mad i was even crying. I still have scary memories about that day and I wonder what could have happened if the complainant was not able to prove our innocence. I am even scared to go next to that ackermans store or the mall it is in.

Ackermans was the only clothing account i had in my name and i loved shopping for my kids there. I dont think I will be able to trust any ackermans or any clothing account with my personal info again after what me, my husband and my daughter went through.