pending for a week agent are rude

<p>App**** for an account called customer service to see what is holding the application. Called for four times with no help till i got through to a rather rude a agent by the name Sindiswa . Who was rude when i asked her whats holding the application. This is bad customer service. No one bothered to call me back to tell me what is pending when i call to check i get rude and harsh response. </p>