JS
Janidean S
1 reviews | Active since Aug 2020
15 Mar 2022, 11:43
Payment not allocated
I made an EFT payment on the 02nd of March to date the payment has not been allocated. Proof of payment has been sent 4 times (3 times via email and 1 via their whatsapp) I received a call last night just before 8pm for collections and payment arrangement. I advise the consultant that a payment has been made but their offices still haven't allocated the payment. The consultant ignored my response and just wanted to make a payment arrangement. I paid my account and it was never in arrears. Due to their lack of not responding to emails and arrogant call centre agents my credit profile will be affected. I need my account to be fixed ASAP.
Helpful (0)
Replies (3)0
Replies (3)
Ackermans's replyOfficial
15 Mar 2022, 14:55Good day Janidean,
We sincerely apologise for the service failure you have experienced.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards,
Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards,
Ackermans Customer Service
Ackermans's reply15 Mar 2022, 14:55
Official
Good day Janidean,
We sincerely apologise for the service failure you have experienced.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards,
Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards,
Ackermans Customer Service
JS
Janidean S's updateReviewer Update
15 Mar 2022, 15:01Good Day
I just received an email from your collections department with regards to my account that is in arrears and i need to make payment today. I need this to be sorted ASAP. Clearly the departments in your company does not communicate with each other.
Your urgent response is required.
I just received an email from your collections department with regards to my account that is in arrears and i need to make payment today. I need this to be sorted ASAP. Clearly the departments in your company does not communicate with each other.
Your urgent response is required.
JS
Janidean S's update15 Mar 2022, 15:01
Reviewer Update
Good Day
I just received an email from your collections department with regards to my account that is in arrears and i need to make payment today. I need this to be sorted ASAP. Clearly the departments in your company does not communicate with each other.
Your urgent response is required.
I just received an email from your collections department with regards to my account that is in arrears and i need to make payment today. I need this to be sorted ASAP. Clearly the departments in your company does not communicate with each other.
Your urgent response is required.
Ackermans's replyOfficial
23 Mar 2022, 16:41Good day Janidean,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Ackermans's reply23 Mar 2022, 16:41
Official
Good day Janidean,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service