Payment

<p>I paid my account on the 27th of January using the capitec app. I received a call telling me my account is in arrears as i didn't make payment. I told the person that i paid via the app and she asked if i can email her a proof of payment. i emailed her the proof payment, bank statement and a copy of my id. she then told me that the account i made payment in they are not using it anymore, gave me an email address of (Lucinda)who works at nedbank. she said i must email her to transfer the money back to my account. i have been waiting for the money to be transfered back to me till now. Everytime i call i keep being refered to different people. no one can tell me what happened to money and why ackermans has 2 bank accounts</p>