Pathetic Service from Ackermans Customer Service

My full sympathy lies with Dimakatso L (review 17 Sep 2021), Suraya M (review 11 Sep 2021) , Nqobile T (review 7 Sep 2021), vhutshilo (review 18 Aug 2021). I have had the same experience concerning the payback of my money. In the beginning of this year I realised I am not getting my statement that was always sent by e-mail to the same e-mail adress for years (meaning I did not change my particulars or e-mail adress recently). I knew I still owed an amount and kept on paying not wanting to get a bad credit record. After about 3 months I realised I should propably contact someone at a customer service centre asking why I do not get a statement anymore. I was informed that in order for me to receive a statement again, I must sent my bank statement to proof my banking details. I was also informed that I now have a credit of R1300.00 plus. After several months of back and forth conversation by e-mail someone from their IT department contacted me, said I will receive my my statement again , after I sent my bank statement. I asked why can't I sent a letter that I download from the bank's app that confirms my banking details and he said it is Ackerman's policy that they want a bank statement and nothing less. I could not see, why they want a bank statement, but eventually sent my bank statement on 10 September 2021 just to get the amount they now owed me, back into my bank account. The previous e-mail I sent said that it will take 5-7 working days for my money to be paid back into my account. It is now the 23rd of September 2021 and still no money has been paid back. I have correspondence from ***, ***, ***, where I corresponded about a refund of the overpaid amount. I received a SMS this week saying they now have a self-help and bot service. I thought let me try this. The first time the "bot" ended my chat with the first agent 'LUCINDAM'. The second time with a certain 'CLINTONS' ( I answered everything in time but was cut off again for no reason (all correspndence available on WhatsApp to see for Customer Service themselves). I was just wondering if any of the unsatisfied customers above received any of their money back? I see Customer Services has responded to all of you, . To Nqobile T they said (on 31 Aug 2021) money has already been transferred into his/her account, but on the 7th of September 2021 he/she complained it was still not done. Please, do not even bother to write me a reply from Customer Services if nothing is going to be done or the matter will not be resolved (after ALL THE CORRSPONDENCE I sent Ackermans from the 7th of April 2021 untill 23 Sep 2021) Why do we have to use a platform to be heard ? It is pathetic service from Customer Service. Everyone I mentioned above, please let me know at *** if your query has been resolved? It is time we stand together, because only receiving a letter/feedback from 'Customer Service' does nothing for our problems/queries to be resolved!