MB
Micky B

1 reviews | Active since Dec 2019

30 Dec 2019, 09:18

Pathetic service at your Hillbrow store.

I wld like to bring to your concern about the treatment i got from one of your stores in Hillbrow .My husband purchased newborn baby clothes at your Hillbrow store as im expecting and some of the clothes purchased were too small, i had to go and exchange. I went to the store with the till slip as per your policy but to my suprise i was treated like a ***** by one of your staff members named Gift, he had an issue with one of the iterm that had no price tag such that security was called to confirm if i came with the clothes from outside. Im so dissapointed with the way i was treated and i believe Ackermans can not stoep so low in serving its customers.

0
Replies (2)
Ackermans
Ackermans's reply30 Dec 2019, 12:33
Official
Good day Micky,  

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly. 

Kind regards, 
Ackermans Customer Service
Ackermans
Ackermans's reply03 Jan 2020, 14:17
Official
Good day Micky,  
 We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention. 

Kind regards, 
Ackermans Customer Service