Pathetic Service at Ackermans

My wife had a very unpleasant experience this morning. She went in to return a jacket that was bought for my daughter. When she went to the till, she was told that the jacket has been marked down quite a lot and cannot get that amount anymore. The manager was called and all she told my wife was that "She cannot do this". What does that even mean??? She was rude and abrupt. She didn't even have the decency to greet her customer. My wife then decided to return several products that was taken to offset the original amount. That was another nightmare because the cashier had to call the manager several times and when she finally arrived she still had that kind of attitude. That manager (I think her name is Odette) thinks she is doing the customer a favor by allowing us to buy from that store. Pathetic service.