Pathetic service and not helpfull

I bought a phone at the Kenilworth branch on the 14/01/2016 , on the 23/01/2016 the morning my phone stopped working ( never went on) , i immediately went back to the branch I bought the phone at to have it returned .<br> <br> I was told that unfortunately the phone cannot be swapped out as its been passed the 7 day return policy, I explained to the manager that i could not have it returned the Thursday as it was a week day , and the phone never gave issues at that time , she then said according to store policy no refund or swap outs can be made.<br> <br> I an extremely unhappy about this , as I only had the phone 10 days and I am now left with a phone stuck at the Westgate mall branch and nothing is being done about this issue .<br> <br> I even contacted complaints department and was given this reference number *** and still have not recieved a response .<br> <br> Im really unhappy and I want this phone swapped out or refunded , if not I will just have to go further to make this unsorted issue public!!!!