Pathetic Service and Lies

Dear Ackermans

My account was in arrears. On the arrangement as per the telephonic conversation it was stated that I pay the current instalment for 3 months and thereafter my arrears will be removed, my instalment will be decreased and I will have buying power back on my account. I followed this strictly, paid my account, for 3 months, my arrears showed zero however my instalment was not reduced and I did not have buying power back on my account. Now 6 months later I am still paying the same instalment as I did and please note that I cant afford the instalment that you reflect and possibly the account will be arrears shortly has 455 is a high instalment to pay with the balance is 3000.00.

The service has been pathetic really.