Pathetic service Ackermans Vaal Mall

I bought a phone, 2 phone to-be specific . 1 for me the other one for my. My wife's phone just went dead. I took it in for repairs. From March I've been given a run around. I’ve complained about the service on the official website. To date no call or follow. And to the attitude of the managers there is on another level. Today i fetched my phone from the store. The manager would even give me the complaints resolution site. I just want my money back