Pathetic service

On the 29th of September,I purchased a phone at Ackermans South Gate, through phone yam ,I paid 600 deposit and was advised to pay 107 after 7 days

That was a big mistake a made Firstly when I got home I realized cashier did put the receipt in the plastic.

Fast forward as I speak now ,my phone is Locked ,after I made payment of R107 on the 4th of October. I went to Ackermans Maponya mall where the guys put me on the phone with Foneyam agents who interrogated me on the phone,with no empathy at all. That useless pay@ system rejected my account number so I paid via eft I reached out to Ackermans customer service,spoke to Virginia who offered no solution to my complaint . She gave me an email that I must send,I did that and attached proof of payment but my phone is still locked

This Fone yan nonsense that apparently is run by Pepkor according to Ackermans staff is nonsense.

I'm so disgruntled and angry. today is day 3 ,my phone is locked after I made payment. From hello Peter I'm going to the ombudsman