Pathetic Service

Yesterday I received a call from your company representive Linda regarding my well aware of Ackermans account. I am currently unemployed like a lot of South Africans who lost their jobs due to COVID-19 and am unable to pay my account.

I repeated this 3 times to Linda and she decided to swear at me as I asked her what must I do then if I can not afford to pay or make an arrangement. Its very appalling how your company treats us citizens who are no longer working anymore, maybe you think that us losing our jobs makes us uneducated and useless.

No matter how frustrated you are, it does not give you the right to use vulgar language towards me. I hope this matter will not be swept under the carpet and proper disciplinary measures will be taken. I demand that the call be listened to and hear how your Call Centre agents treats us customers who can no longer afford to pay our accounts

The call was received on 12 April 2021 at 15h45pm on ***. Linda called me from ***.

I request that this matter be dealt with urgency.

Regards

Sne Mngadi