1 reviews | Active since Sept 2016

27 Sept 2016, 14:02

Pathetic service

<p>About a month ago I tried to open an account with Ackermans. According to the staff after completing my application someone would phone me. Twee weeks later a returned to the store as nobody has contacted me. They assured me that this time someone would phone me. Nothing happened. Another two weeks later a phoned the call center held on for 37min before the call was answered. Again i was assured that I will be phoned back. Again a week has passed and nothing happened. Surly they dont need the business </p>

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Replies (2)
Ackermans
Ackermans's reply27 Sept 2016, 14:17
Official

Good day Adriana,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply29 Sept 2016, 13:24
Official

Good day Adriana,

Once again we would like to apologise for the poor service you received regarding your account application. We value your desire to open an account with us and therefore would like to apologise for the poor manner in which this was handled.

Kind regards,

Ackermans Customer Service