LJ
Lisle J

1 reviews | Active since Jul 2016

27 Jul 2016, 16:40

Pathetic service

<p>The staff including the manager at Vantage branch delivers the most pathetic service! From ELLEN to the teller that instead working decided to argue with an elderly customer about the customer putting words in her mouth, although the Queu was long everyone was just wanting them to shut up and get done with there jobs. We waited 15 minutes for the manager to authorize some transaction! Really in this day and age? And do u think any other teller opened up, no!!! This teller with long hair had such an attitude and disposition she shouldn't be in customer service! Disgusted patron!</p>

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Replies (3)
LJ
Lisle J's update27 Jul 2016, 16:50
Reviewer Update

Sorry should be Vangate Mall branch

Ackermans
Ackermans's reply28 Jul 2016, 07:20
Official

Good day Lisle,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind Regards,

Ackermans Customer Service

Ackermans
Ackermans's reply04 Aug 2016, 11:33
Official

Good day Lisle,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service