pathetic service

i app**** for an account in store. no answer after 3 weeks. went into the store the lady called the call centre and apparently someone tried to call me once and didnt get through so just didnt process application. i was called by an agent this morning and all the information given. she asked if i have additional income that reflects on my bank statement and i said yes r4k which is used for groceries. my only credit commitment is r500 which i pay for my credit card and miladys account. i pay school fees of r1500. however i was declined for affordability. i called the call centre to query as this cannot be correct the consultant shouted at me as this cannot be error on their side and hung up. i called again and alice said she would check the application and just put the fone down. this is pathetic.. dont call me saying i qualify for the account and then when i apply mess up and say im declined. i can rather just continue to purchase cash if that is the way ackermans does business.