Pathetic service

So I laid a complaint regarding the service received at Ackermans because my purse was ****** in store and the staff were unsympathetic , I also could not make a payment using my ID number only and was contacted by Mildred from the customer care department advising me I can fetch a R200 voucher from the store because they were sorry regarding what had happened to me. So I finally got a new ID and went in store to make a payment and collect the voucher and no one knew what was going on , I repeated what had happened to me about four times and spoke to different staff instore and over the phone , aside from this I was made to stand in the line again after obtaining a new card to make a payment as I was told I could not make payment at the other cashier where I got the card from???Like seriously Ackermans I regret the day I ever took out an account with you guys, so unprofessional.