pathetic service

this morning I was at Ackermans Parow Sanlam centre to do replacement card. Consultant told me she cant assist as I do not have qpc or something which did not make sense to me. Anyway i advised her i have an sms with reference number to do replacement card she point blank refused to assist. I spoke to the manager Mark who advised me to go back on my lunch time and he will assign Kim to assist me. I went back to the store at 2pm to ask for Kim. the supervisor by the name of Esmerelda or Essie as she is called was so rude and blatantly point blank did not even acknowledge me. i stood next to the till for a good ten minutes and she did not even acknowledge my presence. that is when i decided to log a complaint and called the call centre, Essie shouted at me stating she 'told me to wait and now i just left' as though im making a huge thing over something so simple. the service in parow centre is appaling and i dont understand how something so minute can lead to so much confusion. I am beyond irite and angry because the way I was treated it made me feel stupid or as though they are doing me a favor