Pathetic Service

I app**** for a Ackermans account on the 02 July I received a sms to say I can pick up my card at any store. I kept getting reminder sms to pick up my card. I then went through to Ackermans in N1 City on the 06 July. When my husband and I got there we were asked to wait as they needed some Reference number in order to processes everything. They asked us to browse in the store for 15-20 minutes. 30 minutes later returning to the accounts section the lady advised she still hasn’t received anything and that she will call them again we ended up waiting and additional 15 minutes. I then advised I'll leave the store and do whatever else I came to the mall for and the young lady advised she would call me. 30 minutes later still no call we then went back to the store and the lady said she was just about to call.

After all the hassle and long wait I finally received my store card and received a sms stating my husband can be linked all he needs is his ID. Unfortunately he didn’t have his ID and his drivers licenses couldn’t be used I asked the lady what the process will be for him to pick up his card. She said he just needs to come with the sms I received and his ID and that’s it I confirmed again is that all you will need? I don’t need to be with he said yes.

I was already highly irritated having to wait hours for all this to be processed even told my husband Ackermans is not having a very good start with us they sms me whole week and when I get here I must wait hours to helped.

Never the less. My husband went back to your store yesterday 17 July 2018 and what a mess I must say I am disappointed and disgusted in the service you store demonstrates. I now have my account less than 2 weeks and I regret taking this account because the service is pathetic.

This is what happen when my husband went to your store!

I went to Ackermans and went to the accounts section. Even though there are til points for 4 consults behind the accounts section nobody was there. I waited about 4mins. Nobody helped me.

I then had to go and walk around the store and look for someone myself. They finally got someone to come help me after I explained to them that I just wanted to have an account for me linked to your Ackermans account.

The person who helped me said I had to complete a form. The store had no forms. They called whoever it is that they call. Asked me to wait 3mins for the form. Then asked me to wait another 3mins. Then after that another 5mins and it would definitely be in by then. And then after that another 15mins because they still trying.

I left the store and told them I would come back at 12pm to give them a bit more than 15mins. I gave them about another 20mins. They said the form would be ready by then. When I certainly got back to the store at 12 I went again to the accounts section. Nobody was there again. I waited maybe 3mins and then again had to go find someone to help me.

When they found the guy who was originally helping me he said he would see if it could be done over the phone. He left for about 5mins. It couldn't be done over the phone. I had to call him myself again though because he didn't come back to me. When I told him to just leave everything he said Canal Walk might be better. Then I left. An apology would have been professional but didn't get one.

Also while I was there, even though there were multiple til points for cashiers at the payment area and announcements were being made for them to come, no cashiers did and only one was working. The line kept getting longer. The people were upset. And a customer also commented about how ripped one of the workers jeans looked.

They also need to be made aware that the customers were coming to me while I was waiting to be served wanting to know where they must pay.

And also that they said if I got your ID and account number they would fill the form out immediately. U were very busy and took time out of ur day to send me those details and then it was for nothing.

Now I want answers! Why is you staff member sending you customers to other stores! Obviously my husband came to N1 City store because it is closes for us! Where are your staffs customer service s****s? I'm extremely disappointed, irritated and at this point if my husband doesn’t get his card and the service is going to be pathetic as it was the past two times I'm closing this account.

Also where is the staff in this store that one cashier must be at the till point? Why must customers come to a customer and ask for assistance?

You getting ONE and I mean ONE last chance to sort this out and I expect that the next time I set foot in a Ackermans that I get the service I deserve. I will not be going to Canal walk Ackermans or any other Ackermans for that matter you need to sort out your store or loose clients if this is not sorted!