Pathetic service

I app**** for an ackermans card and was approved until further documents was received, which I sent and then afterwards was told the documents don't meet the requirements.

Firstly the process took more than a week to complete, I uploaded the documents 3 times and emailed it twice no response and then just get a decline today, saying card is canceled due to requirements not met. On application which took forever to complete i put in the exact details that showed how. Much I earn and deductions. So why after having that information you ask for Payslip and when getting docs you decline.you should have then declined me from after application was submitted. Plus call cnetre agents have attitude when calling and emails don't get answered. Not even one call to say what requirements was not met. Why didn't they call me and explain this just an sms and a number to call. Does your clients mean nothing to you so yes if you declined me it's OK but call me and explain why and reply to emails atleast. Cause now you have left a sour taste in my mouth that I don't even want to shop with cash at your store. Disgusting service. Please can I get a call to explain the decline.