oT
odwa T

1 reviews | Active since Oct 2015

07 Aug 2017, 14:08

Pathetic SErvice

<p>Last month I bought bras from Ackermans in Fourways Mall, I bought 4 in total., because I was sure about the size I threw away the slip, in any case I know that undergarments can not be returned.</p> <p>I packed away the other pair without checking it properly if thesecurity tag was there or not. When I needed to use the Bras I realised that they are attached to each other with the security tag.</p> <p>I went back to ACKERMANS in Fourways Mall to ask tthem to remove the security tag so that I can be able to wear the bras.They refused to do because I don't have a slip and because I don't remeber which till the sale was processed on.</p> <p>To start with it's not my fault that their *********** cashiers/staff failed to remove the security tag when I purchased the bras and for me to have to drive back to ackermans to have this resolved and be told to my face by a Store Manager Paul that they can't help me is ridiculouse and is not Treating The Customer Fairly. </p>

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Replies (2)
Ackermans
Ackermans's reply07 Aug 2017, 14:14
Official

Good day Odwa,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply17 Aug 2017, 15:35
Official

Good day Odwa,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind Regards,

Ackermans Customer Service