IM
Itumeleng M

1 reviews | Active since Sept 2013

21 Feb 2017, 08:33

Pathetic Service

<p>My wife and I bought a white jean or our daughter at Ackermans Klipfontein in Witbank on the 9th of February. The jean was the last one on the floor. The jean was a little bit dirty but since we liked it and wanted her to wear it for valentines day we bought it. When we arrived home the jean didnt fit my daughter and we returned the jean to Ackermans Highveld mall on the 11th which is our nearest store. When we got there the manager told us that she will not accept the jean because its dirty. My daughetr could not even wear the jean beacuse it didnt go past the hips. She made us wait for approximately 30 minutes while she called ackermans Klipfontein to ask them whether they will accept the jean. When she came back she told us to take the jean to Klipfontein because they will accept it there. I tried to say to her that even if they are not going to sell the jean in their shop they can take it and take it Klipfontein. We were treated like *********. I was so crossed we even left the jean at the store. I want an apology from that manager and my money back. Ackermans I dont expect this kind of service form your staff.</p>

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Replies (2)
Ackermans
Ackermans's reply21 Feb 2017, 09:11
Official

Good day Itumeleng,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply22 Feb 2017, 17:00
Official

Good day Itumeleng,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service