Pathetic service

<p>on the 16.12.2016 we went to Ackermans to pick up the laybe that we have done arount the 25.11.2016</p> <p>when we got to the store. various items was missing from the and the packet . Then the two ladies at the till was sending my spouse and i aroud the store in the Dark .. as they had load shedding ... to look for the items . this took aread around 1.5 hours as teh two stuff members did not have a clue on what was going on . after another half and hour we were still at the strore were the manger came and still wanted us to pay for teh missing items on the list. after me requesting the head office number . the matter was resolved . But then it gets worst . We swipped our cheque card , and it had an error on the slip so we swipped again asking them will the transaction not go twice . and they have advised NO . at the end of january when we got paid Guess what the tranaction when thru again and now we are struggling to get our money pack .which is almost R 4000.00 . we are sitting on the 03.02.2017 and the money is still not refunded to us and we have other commitments that need to be paid and we have to just wait until the chain store decides to pay the money . I think that this tore is extemely bad. I wil never support this store again as of teh ***** taht happens from people . 1st missing items taht they want you to pay for . and then double take your money . </p>