1 reviews | Active since Mar 2015
Pathetic service
<p>Yesterday i went to ackermans and as we approached to the till there was only one person serving, so i enquired as to why that was the case on month end. I was ignored When i finally reached the cashier with no smile or urge to assist me or even a greeting, she juat put out her hand, i gave her a gift card to use and she rang up my things, and stared at me i then realised there was a difference i had to pay in, i took out my debit card and after my points card, when i gave her my points card she said shes done why didnt i give it to her before, i told her she didnt ask for it as she was suppose to remind me anyway. Angrily she told me she was done and demanded i enter my pin. I told her no she must cancel i want my points. I looked away at my phone for a second and she pretended as if she had done so coz she removed my debit card and entered it. I then entered my pin, and before i signed i asked to see my points on the slip she refused, when she saw i was getting angry she said i must step aside she'll use the next customers transaction to give me my points. I then told her i would report her because its not the first time i got attitude from her. Her name is Nomusa Simelane</p>
Good day Nothando,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Nothando,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Nothando,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Nothando,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
