PATHETIC NEW BUSINESS DEPARTMENT. USELESS. INFURIATING. ONLY THERE TO EARN A SALARY, ***** THE CLIENT!!

I app**** for an Ackermans account in store on 24 October. I was told it will be sorted within 48 hours - what utter nonsense!! Each time I call the number, I am being told my app is pending and that the team leader will escalate it. I have asked to speak to a team leader, but apparently they do not take calls. Why the hell not????? Are they too good to speak to us plebs? I have spoken to no less than 6 people, all promising that I will get a phone call from a team leader. I have spoken to Yolanda G, Jade, Joy, Katamba, Mpho, Vera - to name a few. I cannot for the life of me see why this process is taking so long - DO YOU WANT THE BUSINESS OR DON"T YOU?????????????