Pathetic Management

I visited Ackermans Festival Mall today,06 June 2025 to buy my son an outfit for his birthday celebration which will happen tomorrow. I was assisted by a gentleman by the name Gift,who was polite & friendly. Upon paying for my items,using my credit card, his computer stopped responding. He kindly explained what was happening & went to find his superior for assistance. He was also on the phone speaking to customer service for further assistance with reversing the funds. Gifts superior,Lesego,came forward & explained that unfortunately I could not be assisted today but I should get a bank statement that indicated the funds were taken,even after showing them the debit on my mobile banking app. I explained that the banks are closed,it's my sons birthday party tomorrow & that I will not leave the store without the items because the funds are not reversed. Lesego went on to call the next person whom she referred to as her manager,Tevin. Tevin lacks empathy, has an attitude & fails to put the customers needs first. He blatantly said "unfortunately there's nothing we can do. You can't leave with things that you have not paid for because IT department said they have reversed your many. If it has not cleared then you'll come with your bank statement" I immediately asked for this manager because his " I don't care" attitude was disgusting. As Tevin was dialing his manager I asked if I cannot leave a copy of my ID,my proof of address(my water and lights statement) and I was willing to go to the police station to get a sworn affidavit. Kevin put his manager on speaker and the manager went on and on about them losing their jobs if they allowed me to leave the store with the clothes. Tevin and his manager failed to solution me. I ended up making another payment as it was too late to go to another store. In addition,I was directed to another pay station and I was made to queue again after almost waiting for half an hour to be solution. PATHETIC management