1 reviews | Active since Mar 2009
Pathetic experience from all departments
I app**** for for an account online and submitted the required documents (3months payslip and ID) , received a approval and was told to go in-store to activate my account, went in-store and was then asked to do the whole process again, had to go get payslips and ID printed out, there after went back to the store and submitted the application, was told that I will receive an SMS when it's approved, so after couple days I received an SMS stating I'm approved and I need to go in-store to activate my account/card, went in-store again , was told I need to purchase in order to activate the card, went and picked clothes for over R800 and went back to the till, then they said I need to submit my id and payslips again, got it printed out again and submitted, after 1.5hours I'm told now I need to submit my bank statement, I left the clothes and walked out, Ackerman's doesn't seem to know what they want in order to open an account and it's a waste of time.
We appreciate all feedback, whether positive or negative.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
We appreciate all feedback, whether positive or negative.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
