Pathetic & Disappointing service

I bought a phone from Ackermans From the day I bought right up until today it's being problematic The store at shallcross chatsworth Durban as booked it in 3 times but still does the same thing the software is a problem & the phone rings but the screen stays normal can't answer it or view it. battery as swelled also it's being booked again 3 months ago only for them to say the technicians cannot find it I have to waste petrol to go to the store to find out what's going on every week & airtime to follow up. No one from the store contacts me unless I go there only to hear the same story

Who realistically can stay without their phone?

Yesterday I went again to the store The store manager told me I would get a refund since they cannot find the phone He would call me today but right uptill now no contact me again from Ackermans.

Who's going to compensate me for my phone that's lost and for my airtime & petrol that's being wasted for the last few months??????

Maybe it's time to take this matter up legally