MF
Moosa F

1 reviews | Active since Jul 2018

26 Jul 2018, 01:22

# PATHETIC CUSTOMER SERVICE SERIOUSLY

WELL DONE ACKERMANS ! ON YOUR PUTRIT, OBNOXIOUS, DISGUSTING, PATHETIC ****EN SERVICE WELL AFTER, 2 WEEKS OF DREADFUL **** I HAD TO DEAL WITH ACKERMANS TO GET MY MOM A NEW CARD AFTER SHE WAS ****** . HOWEVER, MY MOMS ACKERMANS CARD WAS REGISTERED UNDER HER OLD IDNETITY NUMBER AND THEN SHE WENT INTO THE STORE TO GET A NEW ****EN ACKERMANS CARD THE ****S COULD NOT HELP HER AND THAT IS HOW ****EN BAD AND PATHETIC THE CUSTOMER SERVIE IS AT THE BLUE ROUTE STORE AND CLAREMONT STORE GIVE HER A NEW ****EN CARD AS SHE WAS TOLD TO GO TO HOME AFFAIRS TO GET HER OLD IDENTITY NUMBER IN ORDER FOR HER TO GET A NEW CARD UTTER ****EN BULL****.??

PREVIOUSLY MY MOTHER LOST HER CARD AND WENT INTO THE STIORE AND GAVE HER OLD IDENTITY NUMBER AND A CARD WAS GIVEN TO HER WITHOUT ANY HASSAL. WHAT THE **** MAKE THE PROBLEM BIGGER THAN IT IS TO JUST ISSUE HER A NEW CARD !

THEY WANT THEIR ****EN PAYMENT ON TIME BUT HOW THE **** CAN WE MAKE THE PAYMENT IF THR ****S WOULD NOT ISSUE A CARD.

THEY KEEP SENDING **** MESSAGES TO MAKE A PAYMENT BUT THE ASSHOLES KEEP ASKING BULL**** QUESTIONS

THE INCOMPETENCY LEVEL IS BEYOND HELL’S POINT IN THOSE ACKERMANS STORE

FINALLY THE IDIOTS GAVE A REFERENCE NUMBER AFTER 10 000 YEARS JUST TO MAKE A PAYMENT IM SERIOUSLY ****ED OF TODAY FOR THE ****EN POOR SERVICE I HAVE RECIEVED

CUSTOMERS ARE KINGS AND QUEENS AND SHOULD BE TREATED WITH THE BEST CUSTOMER SERVICE NOT LIKE RATS !

0
Replies (2)
Ackermans
Ackermans's reply26 Jul 2018, 10:41
Official

Good day Moosa,

We are trying to contact you without success. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply02 Aug 2018, 11:24
Official

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

To date we have not received any response from you regarding our email.

In order for us to finalise your complaint, we await your response.

Kind regards,

Ackermans Customer Service