Pathetic customer service,negligent staff

I am seriously annoyed by the service received from your Arcadia branch , I<br> visited the store yesterday and purchased goods to the value of R828.65. The<br> sales person swiped the card four times as there was an issue with the machine<br> and when the manager was called<br> (Sibusiso who mind you was standing there the entire time) I was assured<br> that the sale would be void and reversals done ,to come back the next day ,he further<br> took my name and number as well as a time to arrange collection . I arrived<br> there exactly at 13.00 as three reversals had in fact been made but one<br> transaction was successful and hence I assumed if he followed this up my<br> goods would be ready. I had to show him my bank statement on my bank app while he and<br> another 2 sales man investigated my statement (who had no right which is<br> exactly what I told them) we then went upstairs to the office to verify this<br> (why wasn't this done yesterday) only to find out the section dealing with<br> this is out on lunch and assistance can only be given after 14h00- I mean<br> really how pathetic .I don't want the damn clothes anymore I just want my<br> funds returned and hope never to shop at this store again !<br>