Pathetic customer service from Ackerman call center agents

I called Ackerman customer service to advise that Ackerman missed my address line (house number and street name) on the statement that i receive via email. The customer service agent asked security questions and even though i answered all correctly she blocked my account and requested for 3 months' latest bank statements and ID copy. How will the 3 months bank statement and ID copy going to verify my identity? It's not like I called in for a credit increase or other suspicious requests. All is asked was that my home street address is added to my statement. From the offset, this issue was created by Ackerman staff who did not capture the data correctly and now i am being inconvenienced with admin work.