Pathetic Customer Service!!!

I app**** for an ackermans account 3 weeks ago, they sent me an sms 3 days later saying the account is provincially approved and I should take my documents in store to get the final approval. I went into the store they asked me to wait a few days so I did. They called me after a few days telling me its approved and I should go to the store to collect the card. I went to the store again and they ask for my documents again as they cant find my application on the system. I went into the store 4 times and they keep doing the same thing!!! Ackermans is the worse place to ever try to open an account and I will never recommend them to anyone!!! Their service is beyond pathetic!!