Pathetic cellphone repairs

Cellphone was 2 months old then it became faulty. We booked in cellphone for repairs with Ackermans in Willian Moffet, Port Elizabeth on the 12th of December. On the 24th I phoned had to explain myself to how many consultants before I was actually helped. Lady took details and phoned me back, just to tell me the courier never collected the cellphones because there was no email send for the collection of repairs.

That is definitely not my problem. We totally did not recieve customer service at all.... Then se said she will make it happen as soon as possible but it will take 21 working days, the day when we booked it, no one explained terms and conditions.

Your service for repairs is so pathetic.... Hope that this will get to see to and that there would be making priority for that cellphone to come back as soon as possible and that device will be repaired, because if that is not the case I will never support Ackermans again.

I am so frustrated as I am a loyalty customer of Ackermans and that is the service that you recieve. So what who are you just a customer, but staff dont realize that we are paying they salaries.