Pathetic as usual

I ordered some items from Ackerman's online, recieved an email that the goods have been delivered however if I could not make it to send the email to someone who can that is the instructions nothing else, I just got out of hospital so I asked .y mum to collect on my behalf and was told I now need my ID or would have to come in myself, who does that from hospital to store, come on Ackerman's be clear so we know what to do!I am so ****ed off right now!