KK
Kelly K
1 reviews | Active since Apr 2013
01 Oct 2019, 12:21
Pathetic!!!!
I have been calling the Customer Care line and sending emails and till today I have not received a single helpful response. My account has been prescribed and there is no-one capable with assisting me. I spoke to Shane Williams from the Debt Review department and he is clueless as to what I am talking about. This account has already been removed from my credit profile and now I need the prescription letter so as to get myself off debt review. I will be forwarding this matter to the National Credit Regulator.
Helpful (0)
Replies (3)0
Replies (3)
Ackermans's replyOfficial
01 Oct 2019, 13:06Good day Kelly,
We sincerely apologize for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation.
Kind regards, Ackermans Customer Service
We sincerely apologize for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation.
Kind regards, Ackermans Customer Service
Ackermans's reply01 Oct 2019, 13:06
Official
Good day Kelly,
We sincerely apologize for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation.
Kind regards, Ackermans Customer Service
We sincerely apologize for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation.
Kind regards, Ackermans Customer Service
KK
Kelly K's updateReviewer Update
01 Oct 2019, 15:10I look forward to the assistance.
KK
Kelly K's update01 Oct 2019, 15:10
Reviewer Update
I look forward to the assistance.
Ackermans's replyOfficial
10 Oct 2019, 16:28Good day Kelly,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply10 Oct 2019, 16:28
Official
Good day Kelly,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service