Passing the bucket

I've been trying to open an Ackermans Account for 2 Months. First declined because they didn't get a hold of me. 2nd time declined due to bad credit. I just got off the phone with the credit department. There is absolutely nothing wrong with my credit. All accounts up to date. The customer is not suppose to do the follow up work. Pathetic. For 2 months I was phoning headoffice going in store more than once. No ons is trying to assist me or going the exra mile. Everyone just passing the bucket.