Passing the buck

I closed my Ackermans account October last year, yet my bank account is still being debited for card fees every month. It is irrelevant to me that your company PEPKOR changed financial institutions. This should not be my responsibility, I would like a refund on all these debits. This is the main portion of an email that was sent to me from [Email Removed]<br> <br> Nedbank will not assist us with your queries as they say that you the account holder and that you should contact them to resolve your query.<br> <br> Tenacity Financial Services are the new Ackermans card administrators. Nedbank were the previous administrators.<br> <br> You need to contact Nedbank on ***or ***for further assistance on your Nedbank Ackermans account. <br> <br> The Nedbank Ackermans account and the new Tenacity Ackermans account are not linked. We also do not have access to the Nedbank (Ackermans) statements or accounts. <br> <br> I am also not the bank account holder, my husband is and this money is being taken from his account without his permission. <br> <br>