Paid up letter

I have an account with ackermans which was handed over to vvm. I then made arrangements with vvm and paid the outstanding balance with them by August 20219.

Vvm has not updated my credit profile even though I have settled my account. When I go apply for credit the account still appears as having arrears which have been settled more than 4 months.

Since September I have been struggling to get a paid from Vvm and my credit score drops every day, because of their incompetence.

During December 2020 I called and they said they don't have my details with them and I have been fighting a losing battle, the. Suddenly now in January they have my details and claim to have been sending the paid up letter to emails I provided to them.

I am have given them numerous emails and yet I don't receive any email from them.

Please assist me as this is not only affecting my credit profile, it affects my relationship with the spouse