OVERALL DISSATISFACTION WITH GENERAL BAD SERVICE

This is an sms I received earlier today: "MRS VERSFELD u missed the due date for payment on ur Ackermans account.Plse pay R275 this weekend to keep ur account up to date"

My 12-year old son has a better command of the English language than whoever sent this. Unprofessional to say the very least!

My account was paid on 28 October 2018. It gets paid on the 28th of every single month. I would know this, because I have a scheduled payment loaded for Ackermans which is to go off on the 28th of every month. Why? Because Ackermans does not provide the most basic of account services: monthly debit orders.

Check your facts before sending me such drivel.

It is bad enough that I am embarrassed almost every single time I shop at an Ackermans store, because my transaction declines due to the amount I am shopping for. What is the use of a credit limit of R8,500.00 when I cannot buy for R2,000.00 at a time? NO....., I have to waste an extra 20 or more minutes in store, just to have to confirm all my personal details telephonically - in front of an entire queue of waiting customers! Where is my right to privacy?

Not to mention the fact that this is a major risk to me: having to divulge my personal information in front of strangers - especially in this country where crime is rife.

You people really need to "get with" the times. Send me a pin or some other form of authorisation in order to get the transaction to go through or change your verification process to protect your customers' rights.