Outdated systems, pathetic service

Firstly Ackermans web site says you can shop online which is totally false. I then called the call Centre and asked for assistance because I'm looking for a specific boot and would like to know which store I can find it, the lady tells me I need to wait 5 to 7 days to get feedback. REALLY....... I then went to two stores looking for this boot and only for the staff to come back and says sorry we can't help. I then started calling over 15 stores trying to locate this boot, some stores don't answer their phones and the ones that did needs to go for telephone ethics. With technology we have today surely Ackermans can update their systems and make it easy for customers. We shouldn't be calling all your stores trying to locate something we like. It's now 6:11pm still trying to get hold of Eastgate and Rosebank.... Pathetic service