Order Cancelled without any communication!!

Well...I placed my order online on the 26/09/2022. Could not purchase my kids clothing on my account so I paid for it via credit card. I started following up on it last week Thursday when called the customer service line. What a BS story to get one of them to put me through to someone that knows whats going on on their system! Hung up the phone and called the branch directly to find out if my order has been delivered to them yet. The girl there was polite and took down details to send H/O an email icw my order. Now keep in mind, NO ONE has contacted me as yet. Today I get a call from the lady (from the branch what i selected to collect my order from) and tells me that H//O tells her on email there has been a fault and that they will be refunding me for my complete order. Why??!! I placed my order on line and ALL items were in stock! How can they just cancel my order and not have ANY communication with me as to why, how come!? NO EXPLANATION why my order was just cancelled! My daughter will be so sad now...thank you...you useless *********** Ackermans staff at head office for not caring or bothering to pack my order in time!