Order ***7 [#CSA0011H13] [M34GD7

Placed an order online Dec 2025. My order was delivered 19 Dec with items missing . Logged a complaint same sat and provided proof of purchase/invoice. And never heard from them. Called them again still in Dec and was told that the missing item will be refunded instead of being resent. I have been waiting for further communication and nothing was sent. Again I followed up last week and the agent told me they have been waiting for proof of bank account as per the emails that was sent to me. I told her there was no such email hence I was calling in. She , nonetheless advised me to send the proof of account on the mail/email that I was communicating on with Ackermans. I did that same day, a week later nothing!!! This is not only poor customer service but pathetic, I had to make another plan due to the short delivery. No I have to go through pain of following up on my refund haai maan sies. Do better, I want my money back asap