Order ***5

Good day, I am writing to formally lodge a complaint regarding my outstanding order with Ackerman’s. I placed an order on 30 March 2026, order number ***5. To date, I have not received the order nor a refund. I have followed up multiple times via your call centre under reference number CSA00127LS. On each occasion, I was advised that the matter was due to a backlog and that feedback would be provided within 72 hours. Unfortunately, despite repeated follow-ups, no feedback or resolution has been received to date. This situation is extremely disappointing, particularly as the order was for baby preparation items, which are essential and time sensitive. The prolonged delay and lack of communication fall far short of reasonable customer service expectations. In light of the above, I formally request a full refund of the amount paid for this order as soon as possible. Should this matter not be resolved urgently, I will have no choice but to escalate it further. I trust this issue will now be treated with the urgency it requires, and I look forward to your prompt response confirming the refund process. Thank you.