Opening an Account at Ackermans

Hi

I have had the worst service ever. Its 2 weeks later and my account hasn't been confirmed/finalized.

I did an internet application to open an account on Saturday 7th April. Got no reply by Wednesday 10 April, so i went in-store to submit my documents, lady didnt even make me fill in any forms, just scanned my documents and sent them. I waited for another week no feedback. So i went into store on tuesday 17th April to check up on the progress, they got me to FILL IN FORMS and submit my documents again. I was told my application was in finalization now its gone to confirmation and i will get an SMS in 24 hours. Thursday 19th April i followed up i was told to be patient, my application is in finalization again not confirmation. So i interrogated the lady more only then she made an effort to check whats happening. With me pushing its only then she found out that i had duplicate applications and my query has to be sent to IT, only then they picked up i had duplicate applications. She was not able to give me the turnaround time from IT.

I would just like to find out what is the REAL progress on my application, because im tired of excuses. Am i going to get the account or not. This is draining ,because i have to leave work to go in-store to check up, i use up my own airtime to call etc. The *********** staff is also not making things easier, im basically opening myself this account from headoffice.

Thanks