KT
Kwena T

1 reviews | Active since Oct 2016

26 Jan 2017, 16:28

Opening an Account

<p>In December 2016 I app**** for Ackermans Card on the Internet and while i was busy with my application I lost connection, didn't apply again. On 12 of January 2016, i went to the store to apply again and I was told that my application was unfortunately because I app**** in December 2016 I must with for six month, now i called the support centre to help me with the issue and I did explain why my first application was declient due to lost of internet connection. I spend 29 minus on the phone and no one could help me, I first spoke to Mokhezi and I was trafered to a lady and still I had to explain my store; first reason for not qulifying was Application was not full filled; second was Affordability and the three season was Credit Beru; then was told to apply after 6 months??? All this reason there don't make since to me because the first application I lost network; second reason I earn well and the thirth reason: My credit porfile is clear as I get notifications on everything on my credit profile. This was the worse service I ever got were people are not willing to help after giving them all the fact.</p>

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Replies (2)
Ackermans
Ackermans's reply26 Jan 2017, 16:59
Official

Good day Kwena,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply31 Jan 2017, 11:19
Official

Good day Kwena,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service