Open an account and we will embarres you

I opened an account with Ackermans and was quite happy with that until i tried to use the account. First problem was a Ackermans Gezina in Pretoria i bought my kids some things and to my surprise i was told they need to call their call center to verify the account which i am fine with then i had to speak to the lady on the other side who told me that my face does not match my ID this does not make sense as i went int the Arcadia branch to collect my card and they made a copy of my ID there. The lady asked me some security questions and that was that i could by she then assured me this will not happen again. The very next time i tried to use my card the same thing only this time i had to deal with a very arrogant and rude gentlemen on the other side who the informed me that this will happen every time i try to buy for the next 3 months. I am very sorry but this is unacceptable it is embarrassing to stand in a line and people behind you look at you like you don't have money or do not pay your accounts at no time was i informed of this when i opened the account and if i have to be embarrassed every time i try to use this account for the next 3 months then i would rather go elsewhere