Online services with Ackermans

I placed an order online with Ackermans in December 2023 for my son's school clothes. Delivery with Cube. Ackermans customer service refuses to help as "it is an issue with cube" but yet I used THEIR website to do so. I've contacted Cube and they keep escalating at this point they have probably escalated to God now. It's Jan 27 2024 my son STILL does not have his school shoes, apparently they didn't have the size I ordered. Which is fine but then let me know and refund me. If I hadn't contacted them I would never have known because they didn't make it their duty to contact me. I am still waiting on feedback I should probably AGAIN for the 3rd time now since they DO NOT call you or prioritize their paying customers. Purely disgusting. I will not order from them AGAIN!